wjpiso Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal data collected by wjpiso through the website wjpiso.best, including all sub-pages, account functions, game lobby features, payment processing interfaces, customer support channels, and any promotional communications sent to registered players.

By registering an account on wjpiso, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how wjpiso handles personal data as described here, you should not create an account or continue using the platform.

This policy applies to registered players located in the Philippines. wjpiso operates in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the implementing rules issued by the National Privacy Commission of the Philippines.

2. Personal Data We Collect

wjpiso collects the minimum data necessary to operate your account, process transactions, comply with legal obligations, and deliver a functional gaming experience. The categories of personal data collected are described below.

2.1 Registration and identity data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (used to verify that you meet the minimum age requirement of 21 years)
• Valid Philippine mobile number
• Email address
• Residential address in the Philippines
• Government-issued ID (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID) — required for identity verification before withdrawals

2.2 Financial and transaction data

• Deposit and withdrawal amounts and timestamps
• Payment method used (GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa/Mastercard, etc.)
• Account balance history
• Transaction reference numbers provided by your payment provider

2.3 Betting and gaming activity

• Games accessed and session timestamps
• Bets placed, amounts wagered, and results settled
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.4 Technical and device data

• IP address at the time of each login and session
• Device type, operating system, and browser version
• Approximate geographic location derived from IP address
• Session duration and feature usage patterns

2.5 Communications data

• Messages, queries, and complaints submitted through the wjpiso support channels
• Email correspondence with the wjpiso support team
• Responses to optional satisfaction surveys or feedback requests

3. How We Collect Your Data

wjpiso collects personal data through the following channels:

• Directly from you — when you register, complete identity verification, make a deposit or withdrawal request, contact support, or respond to a survey.
• Automatically — when you access wjpiso.best, technical data including IP address, device information, and session activity is collected automatically through standard web server logs and first-party analytics tools.
• From payment providers — when you use GCash, Maya, your bank, or any other payment method to fund your wjpiso account, the payment provider confirms transaction status and, in some cases, provides the name associated with the payment account for identity matching purposes.
• From game providers — game providers who supply live dealer tables and slot titles to the wjpiso lobby may share anonymised session data to support game performance and fairness auditing.
• From regulatory and law enforcement bodies — in limited cases where required by law, wjpiso may receive or confirm data through regulatory channels.

4. How wjpiso Uses Your Personal Data

Every category of data wjpiso collects has a specific, documented purpose. The table below maps data types to their primary uses.

Where wjpiso sends promotional communications — bonus offers, new game announcements, and similar — this is done only with your consent as collected at registration or at any subsequent point where you have opted in. You may opt out of marketing communications at any time by contacting support@wjpiso.best or using the unsubscribe option in any marketing email.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, wjpiso processes your personal data on the following legal grounds:

• Contractual necessity — processing required to create and operate your account, settle bets, process payments, and deliver the wjpiso platform services you have agreed to use.
• Legal obligation — processing required to comply with applicable Philippine law, including anti-money laundering regulations, tax reporting requirements, gaming regulatory obligations, and law enforcement requests made through proper legal channels.
• Legitimate interests — processing for fraud prevention, platform security, account abuse detection, and service improvement, where these interests do not override your data protection rights.
• Consent — processing for optional purposes including marketing communications, where you have provided clear, informed, and freely given consent. You may withdraw consent for marketing at any time without affecting your right to use the wjpiso platform.

6. Who We Share Your Data With

wjpiso does not sell personal data to any third party. Data is shared only with the following categories of recipients, and only to the extent necessary to operate the platform or comply with legal requirements:

• Payment processors and e-wallet providers — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard networks, and other payment providers receive transaction data to process your deposits and withdrawals.
• Game providers — providers of live dealer tables, slot titles, and other game content receive session identifiers and wagering data to operate games and certify game fairness. They do not receive your full identity documents.
• Regulatory and licensing authorities — the relevant Philippine gaming regulatory body and other lawfully authorised authorities may receive account, transaction, and identity data as required by wjpiso's licensing obligations.
• Law enforcement — Philippine law enforcement agencies may receive data in response to lawfully issued orders, warrants, or legal processes. wjpiso will notify you of such requests where legally permitted to do so.
• Anti-fraud and identity verification services — wjpiso may use third-party identity verification services to confirm the authenticity of documents submitted during KYC. These providers process only the data necessary for verification.

7. Cookies and Tracking Technologies

wjpiso uses cookies and similar tracking technologies on wjpiso.best to enable core platform functionality, maintain your login session, and collect anonymised analytics data about how players navigate the platform. The types of cookies used are described below.

7.1 Strictly necessary cookies

These cookies are required for the platform to function. They maintain your login session, store your language and display preferences, and enable secure account access. You cannot opt out of strictly necessary cookies while using wjpiso.

7.2 Analytics cookies

wjpiso uses first-party analytics to understand how players use the platform — which pages are visited, how long sessions last, and where players encounter difficulties. This data is collected in aggregated, anonymised form and is not linked to your account identity. You may opt out of analytics cookies through your browser settings.

7.3 Managing cookies

Most browsers allow you to view, block, and delete cookies through the browser settings menu. Blocking strictly necessary cookies will affect your ability to log in and use wjpiso normally. For instructions on managing cookies in your specific browser, refer to the browser's own help documentation.

8. Data Retention

wjpiso retains personal data for as long as your account is active and for such period thereafter as is required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account and identity data — retained for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction and financial data — retained for the period required by Bureau of Internal Revenue regulations and applicable gaming regulatory requirements.
• Betting and gaming history — retained for a minimum of three years after the relevant session for dispute resolution and regulatory audit purposes.
• Support communications — retained for a minimum of two years after the resolution of the relevant query or complaint.

After the applicable retention period expires and there is no longer a legal or regulatory obligation to retain the data, wjpiso will securely delete or anonymise your personal information.

9. How wjpiso Protects Your Data

wjpiso implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encrypted data transmission between your device and wjpiso.best servers using TLS (Transport Layer Security)
• Encrypted storage of sensitive data including identity documents and payment details
• Access controls that limit which wjpiso staff can access personal data, restricted to those with a legitimate operational need
• Continuous monitoring of account activity for unusual patterns associated with fraud or unauthorised access
• Regular security assessments of platform infrastructure

Despite these measures, no internet-based platform can guarantee absolute security. You also have a role in protecting your account — do not share your wjpiso login credentials with anyone, do not use the same password across multiple platforms, and contact wjpiso support immediately if you suspect your account has been accessed without your authorisation.

10. Your Data Rights as a wjpiso Player

Under the Data Privacy Act of 2012, registered wjpiso players in the Philippines have the following rights with respect to their personal data. To exercise any of these rights, contact support@wjpiso.best with your account details and a description of your request.

11. Minors

wjpiso is strictly for adults aged 21 and above. wjpiso does not knowingly collect personal data from any person under the age of 21. If wjpiso identifies that personal data has been collected from a minor — whether through a false date of birth provided at registration or any other means — the account will be immediately suspended, the data deleted (subject to any legal retention obligations), and the matter referred to the appropriate authorities where required.

If you are a parent or guardian and believe a minor has registered an account on wjpiso, contact support@wjpiso.best immediately with as much detail as possible so the matter can be investigated and addressed promptly.

12. Cross-Border Data Transfers

Some of wjpiso's technology infrastructure and game providers are based outside the Philippines. Where personal data is transferred outside the country — for example, to process a live dealer game session hosted on an international server — wjpiso ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

These safeguards may include contractual clauses requiring the overseas recipient to meet data protection standards equivalent to those required under Philippine law, or the recipient's adherence to internationally recognised data protection certifications or frameworks.

13. Changes to This Privacy Policy

wjpiso may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or data handling practices. When material changes are made, wjpiso will notify registered players through the on-platform notification system and, where practicable, by email to your registered address.

The updated policy will be published on this page with a revised "last updated" date. Your continued use of the wjpiso platform after the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. If you do not accept the changes, you may request account closure through the support team.

14. How to Contact wjpiso About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by wjpiso, contact the support team at support@wjpiso.best. The team is available 24 hours a day, 7 days a week.

When submitting a privacy request, please include your registered email address, a description of your request, and any supporting information that will help wjpiso identify your account and process your request efficiently. wjpiso aims to respond to all privacy-related requests within the timeframe required by applicable Philippine law.